CheapTickets Complaints and Reviews

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CheapTickets
Main address: 500 W Madison St Ste 1000 60661-2559 Chicago IL
(888) 656-4546, , https://faq.cheaptickets.com/
  • 34 complaints
  • $20.2K claimed losses
  • $594 average
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  • Oct 06
  • Travel Agencies
  • Cincinnati, Ohio
  • Reservation Cancellation
  • 1
  • 1
  • 45

I called to cancel an existing reservation on Sunday, October 5 and received the cancellation email right away. The agent advised that there was a $38 penalty fee for the cancellation, which I accepted considering my reservation was $726. I was advised that the refund would be in my account within 5 days (not business days... I asked). I checked my account later that evening, as I always do to... Read more

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  • Oct 01
  • Travel
  • Lawrence, Kansas
  • Ticket Order Cancellation
  • 1
  • 1
  • 14

Bought tickets and never received them until after I cancelled tickets, fearing I wouldn't be able to make my flight on time. Awful experience customer service never answered or kept me on hold for almost an hour once a real person was contacted they were rude and not helpful at all. Got tickets cheaper directly thru airline. Tried to stop payment but credit card company said it was an authorized... Read more

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  • Sep 16
  • Travel Agencies
  • Full Refund Request
  • 40

I am writing this letter to ask you to open an investigation regarding my trip to Zurich on September 19th (CheapTickets record locator PBCTIX1115809674) and all the data, audio recordings, notes, regarding this trip. I am asking for a full refund and compensation for all the stress, false information, and mistreatment caused by your associates and supervisors. ... Read more

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  • Sep 09
  • Travel
  • Oklahoma City, Oklahoma
  • Wrong Flight Dates
  • 24

I booked a flight for my daughter on this sight after receiving an email offer from them . Travel dates from Oct. 28- Nov 4. Luckily I screenshot the reservation to confirm the dates with my daughter because when I received my email confirmation the dates were changed . I contacted customer service and an agent answered who sounded like he was drunk . Kept mispronouncing my name after being... Read more

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  • Jul 17
  • Airlines
  • No Cancellation Refund
  • 1
  • 1
  • 40

I cancelled the trip 3 weeks prior the flight. They told that are going to refund and sent the email cancelation. I waited for more than 3 weeks, never received the refund. Called them, spoke with the agent, with the supervisor and they were forcing me to send *** certificates.....Very UNHELPFUL & UNPROFFESIONAL all of them..! I was on the phone for over 1 hour to get the refund but nothing.... Read more

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  • Jul 14
  • Travel
  • Poor Service
  • 1
  • 1
  • 39

ABSOLUTELY DISGUSTED WITH THEM!!! I recently booked a flight from NC to MN. I double checked everything online to make sure it was correct. After they got their money, and I printed out the tickets, they had changed and booked the departure state to CA instead of NC. I was ticked. I called them and they said there was nothing they could do about it, and if I wanted it changed, I'd have to come... Read more

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  • Jul 08
  • Travel Agencies
  • Toronto, Ontario
  • Ticket Cancellation
  • 45

My husband booked a flight to Paris France, from Toronto Pearson on July 7, 2014. Pending travel date July 8, 2014. Paid for flight using his Visa card. He received booking confirmation and flight details by email. A couple hours before leaving for the airport, he decided to check his email just to find out the flight has been cancelled. He called the airline Air Transat to find out why the... Read more

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  • Jun 19
  • Airlines
  • San Francisco, California
  • Ticket
  • 1
  • 1
  • 26

We, my two daughters and I had booked a trip from Sf to Sweden on Cheap ticket.com. We paid over $ 4000 for the trip. Something came up at work and I had to change my trip. I was informed there was a $375 a person change fee. Ok we'll that's a lot of money but I was willing to pay it. I talked to 10 different representatives ( all stationed in Indian call center) some rude,some condescending,... Read more

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  • Jun 17
  • Professional Services
  • Cairo, Al Qahirah
  • Bad Customer Service
  • 1
  • 1
  • 23

I have 2 reservations since April 14 and I’m eligible for 2 free Spa as a complementary but till date and there are 5 days to sail , I didn't receive the certificate for them to be redeemed I've called your customer service many many times over the last month and I heard lot of answers that you have already sent the certificates to my temporary address in U.S. … then I heard that promotion... Read more

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  • Jun 05
  • Travel
  • Fort Worth, Texas
  • Wrong Name Ticket
  • 2
  • 2
  • 21

In February 2014, I booked a flight overseas using a friend's CheapTickets facebook app. I entered all my information, including my passport information, and paid for the ticket. The ticket passenger name defaulted to the friend's facebook account name and, when called, CheapTickets claimed I entered that information incorrectly and I would have to paid additional monies to have it corrected. ... Read more

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