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  • Customers like
    • Easy to book1
  • Customers don't like
    • Customer service2
    • Lack of regard for customer2
    • No organization or follow through1

  • 14 hours ago
  • Finances
  • Santo Domingo, Distrito Nacional
  • Flight
  • 1

My name is Esman Mora, Cel 829-752 6717. I've booked a flight with Cheaptickets and 1 month I've recevied a phone call informing me that my flight has changed. I've received several phonecalls with option to move my flight arriving to Panama city on the 15 and waiting 1 nt there, they said Copaairlines will pay hotel, food and transportation if required. However I am loosing 1 day of my job and... Read more

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  • Apr 20
  • Hotels and Resorts
  • Hotel Reservation
  • 1
  • 1
  • 24
  • REVIEW RATING 3/5

I was looking to buy a couple of stays yesterday (in Miami area) and decided a online rep could help me look for some rooms quicker. Chatted with 2 reps. First rep name was Emanuel and was very helpful. Could not agree on a hotel so I did not go through with the purchase. Chose a different location and got with another rep (Chloe) and as we were looking we thought we found the right room. This... Read more

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  • Apr 17
  • Travel Agencies
  • Wijchen, Gelderland
  • Airline Tickets
  • 2
  • 2
  • 18
  • REVIEW RATING 4/5

I bought a ticket from Amsterdam to Cleveland. Arriving in Philadelphia at 13.00 hours and continue to Cleveland next day at 7.00. Ask them if it is possible to put me on the same day. After waiting 40 minutes on the phone they refuse and not very politely. They didn’t want to help at all. I told them that I will not purchase any ticket from them in future. They said that this is it. ... Read more

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  • Mar 30
  • Travel Agencies
  • Saint George, Utah
  • Airline Tickets
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

Bought an airline ticket from cheaptickets.com two and a half months before my first grandchild was due. Was assured that if there were complication or if the baby was born early there would only be a $75.00 fee to change my ticket. NOT TRUE!!! Guess what there are complications and they are taking the baby early. Have called 3 times today to try to get this figured out have been put on hold... Read more

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  • Mar 21
  • Travel
  • San Angelo, Texas
  • Ticket
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

I will never do business with Cheaptickets again! You think with a name like that they would be cheaper! Haha! Joke is on me! They charged more then double for seats to a show for me and my son. Then charged me to mail me the tickets too! My bad! Please, do not ever do business with this company anyone that is considering them!! I know I never will and will spread the word on my bad experience... Read more

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  • Mar 15
  • Airlines
  • Wappingers Falls, New York
  • Cancellation Policy
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

i had a flight cancelled to Europe from last year. I got a call from them that the credit expires in a week, so I am trying to book a hasty trip to Europe, no such luck. They would not credit me, say it is the airline, and airline says it is the cheaptickets.com , so I am really pissed now. I took time off from work, and still don't know if I am going if not. Very unprofessional! There is no one... Read more

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  • Mar 14
  • Travel Agencies
  • New York, New York
  • Airline Tickets
  • 1
  • 1
  • 27
  • REVIEW RATING 5/5

I really hate leaving negative experiences for companies but this is by far the WORST service that I have ever received from any company that I have ever dealt with. I booked a round-trip, international flight through Cheaptickets.com (who has a customer service team "based" in Chicago so it seems) and due to an unfortunate change in plans, I had to reschedule and then ultimately cancel my... Read more

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  • Feb 05
  • Tourism
  • Hollywood, Florida
  • All Inclusive Package
  • 1
  • 1
  • 60
  • REVIEW RATING 4/5

I went to the Dominican Republic for a week, supposedly all inclusive. Air fare and hotel were included, but when I got off the plane we did not have a ride to the hotel as we were told $60.00 then when we got to the hotel no internet included as told $12.00 a day. prior to scheduling the trip these were thing I confirmed with Cheap tickets Lies. Luckily we met great people that guided us to... Read more

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  • Nov 20, 2014
  • Airlines
  • Coraopolis, Pennsylvania
  • Flight Ticket Change
  • 80
  • REVIEW RATING 4/5

This is not only a problem with cheaptickets, but with airlines in general. I had booking problems with a hotel and therefore had to reschedule a flight. I am talking about changing the date of a flight, nothing more. It is the same flight, same machine, same airline, same time, same people travelling. My costs were 155$ for two people which is a great deal. I assumed I would have to pay... Read more

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  • Oct 06, 2014
  • Travel Agencies
  • Cincinnati, Ohio
  • Reservation Cancellation
  • 1
  • 1
  • 146
  • REVIEW RATING 4/5

I called to cancel an existing reservation on Sunday, October 5 and received the cancellation email right away. The agent advised that there was a $38 penalty fee for the cancellation, which I accepted considering my reservation was $726. I was advised that the refund would be in my account within 5 days (not business days... I asked). I checked my account later that evening, as I always do to... Read more

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